Refund Policy

Overview

This policy applies to all subscription-based purchases of Flutternaut, a digital software service for automated end-to-end testing of Flutter applications. Flutternaut is delivered as a desktop application with cloud-based AI features.

Subscription terms

Flutternaut Pro is offered as a recurring monthly subscription. Subscriptions renew automatically unless cancelled before the renewal date. You will be charged at the beginning of each billing cycle.

You may cancel your subscription at any time from the Settings page in the Flutternaut desktop app. Cancellation takes effect at the end of the current billing period — you retain full Pro access until then. No further charges will be made after cancellation. After the billing period ends, your account reverts to the Free tier.

Refund eligibility

First purchase

We offer refunds within 14 days of your initial subscription purchase.

Usage-based limitation

If the service has been actively used (including AI test generation and other cloud features), refunds may be reduced or denied based on the level of usage. We reserve the right to evaluate refund requests based on account activity to prevent abuse.

Subscription renewals

Subscription renewals are non-refundable unless required by applicable law. If you do not wish to be charged for the next billing cycle, please cancel before your renewal date.

Exceptions

Refunds will be issued regardless of the above in the following cases:

• Duplicate or accidental payments
• Technical issues that prevented you from accessing or using the service
• Unauthorized or fraudulent charges

European Union rights

If you are located in the European Economic Area, you have the right to withdraw from your purchase within 14 days without giving a reason. However, by beginning to use the service immediately after purchase, you acknowledge that you may lose this right once the digital service has been fully or partially consumed.

How to request a refund

To request a refund, email us at [email protected] with your account email. We aim to respond within 3 business days. In some cases, Paddle (our payment provider) may handle the refund directly.

Free tier

The Free tier has no charges and requires no refund. You can use the Free tier indefinitely with no obligation.

Contact

Questions about billing, cancellations, or refunds? Email [email protected].